As I talk to potential and current customers, all conversations ultimately arrive at the same question: “So what do law firms think about you guys?”
I hope they like us.
I think the question is rooted in the idea that because law firm bills are opaque, law firms must not like any product that brings transparency to their billing.
But that’s just not true. At least not for all law firms.
I’ve talked with several firms that want a way to create more transparency for their clients. Law firms know that clients are generally happy with their service, but aren’t happy with their bill.
Legal invoices show up as a surprise to customers when they are delivered several weeks or even months after the work was performed. What other expense do companies have that is a complete mystery until the envelope is opened?
At SimpleLegal, we believe the price is not the problem, it’s the surprise.
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